Legal

Refund Policy

Last updated: January 1, 2024

30-Day Refund Guarantee

We stand behind the quality of our services. Eligible refund requests may be submitted within 30 days of payment for qualifying circumstances.

Overview

At Lina E Vega General Dentist PLLC, patient satisfaction is our priority. We understand that circumstances may arise where a refund is warranted. This policy outlines the conditions under which refunds may be issued and the process for requesting one.

Eligible Refund Situations

Refunds may be considered in the following situations:

  • Prepaid Services Not Rendered: If you have prepaid for services that were not performed, you are entitled to a full refund of the unused portion.
  • Overpayment: If you have paid more than the amount owed due to a billing error, you will receive a refund of the overpaid amount.
  • Insurance Adjustments: If your insurance payment results in an overpayment of your patient responsibility, the excess amount will be refunded.
  • Cancelled Treatment Plans: If you cancel a treatment plan before services begin, prepaid amounts may be refunded.
  • Service Quality Concerns: If you are dissatisfied with the quality of services received, please contact us within 30 days to discuss resolution options.

Non-Refundable Services

The following services are generally non-refundable:

  • Services that have been fully completed and rendered
  • Emergency or same-day services that were provided
  • Custom dental appliances, prosthetics, or lab work that has been ordered or fabricated
  • Consultation fees for services that have been provided
  • No-show or late cancellation fees

30-Day Refund Period

Refund requests must be submitted within 30 days of the original payment date. Requests received after 30 days will be reviewed on a case-by-case basis but may not be approved. We encourage patients to raise any concerns promptly so we can address them effectively.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Our Office: Call us at (561) 866-6387 or email linavega@linavegadental.co to initiate your refund request.
  2. Provide Information: Include your name, date of service, amount paid, and reason for the refund request.
  3. Documentation: If applicable, provide any relevant receipts, insurance explanations of benefits, or other supporting documentation.
  4. Review Process: Our billing department will review your request within 5-7 business days.
  5. Resolution: You will be notified of the decision and, if approved, the refund will be processed.

Refund Processing

Once a refund is approved:

  • Credit Card Payments: Refunds will be credited back to the original card used for payment within 7-10 business days.
  • Cash or Check Payments: Refunds will be issued by check and mailed to your address on file within 14 business days.
  • Insurance Refunds: If the overpayment was from an insurance company, the refund may be issued directly to the insurance provider.

Dispute Resolution

If you are dissatisfied with the outcome of your refund request, you may request a review by contacting our office manager. We are committed to resolving disputes fairly and will work with you to find an appropriate resolution.

Quality Guarantee

Your satisfaction is important to us. If you experience any issues with the quality of your treatment, please contact us immediately. We will make every reasonable effort to address your concerns, which may include retreatment at no additional cost or a partial/full refund where appropriate.

Contact Us

For refund requests or questions about this policy, please contact us:

Lina E Vega General Dentist PLLC

4292 Lake Avenue, Rochester, NY 14612

Phone: (561) 866-6387

Email: linavega@linavegadental.co

Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website and will be effective immediately upon posting. The refund policy in effect at the time of your payment will apply to that transaction.